KAMBER XCLUSIVE — RETURN & REFUND POLICY

Last updated: August 26, 2026

Many of our products are released in limited quantities, produced specifically for a release, or made to order.

Because of the nature of our products and production process, ALL SALES ARE FINAL.

By placing an order with Kamber Xclusive, you acknowledge and agree to the terms outlined below.

ALL SALES ARE FINAL

Kamber Xclusive does not accept returns, exchanges, or refunds for reasons including, but not limited to:

• Change of mind
• Incorrect size selection
• Incorrect color or product selection
• Accidental purchases
• Ordering the wrong quantity
• Finding the product elsewhere
• Shipping or fulfillment taking place within the timeframe disclosed at the time of purchase

Please carefully review your product selection, size, color, quantity, shipping information, and order total before completing your purchase.

ORDER CANCELLATIONS

Orders cannot be canceled once they have been placed.

Because KX products may enter production or fulfillment shortly after an order is received, we cannot guarantee changes or cancellations after checkout.

Requesting a cancellation before an order has shipped does not automatically make the order eligible for cancellation or refund.

This includes orders that are still within their stated 2–3 week production and fulfillment period.

By completing checkout, you acknowledge the applicable production and fulfillment timeframe and agree that your order may begin processing before shipment.

LIMITED RELEASE & MADE-TO-ORDER PRODUCTS

Many KX products are part of limited releases or are produced based on customer demand.

For this reason, we cannot accept returns or exchanges simply because a different size, color, or product is desired after purchase.

Once a limited product sells out, additional inventory may not be available.

Customers are responsible for reviewing all product information and available sizing information before ordering.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item due to an error by Kamber Xclusive, please contact us within 7 days of confirmed delivery.

Your request should include:

• Your order number
• A description of the issue
• Clear photos of the item
• Clear photos of the defect or damage
• Photos of the packaging when relevant

Kamber Xclusive will review the request before determining eligibility.

If we determine that the item is defective, damaged upon arrival, or incorrect due to our error, we may provide an appropriate resolution, which may include a replacement.

If a replacement is unavailable, including when a limited-release product has sold out, we may issue a refund for the affected item when appropriate.

WHAT IS NOT CONSIDERED A DEFECT

KX is not responsible for damage resulting from:

• Normal wear and tear
• Improper washing or drying
• Failure to follow product care instructions
• Misuse or accidental damage
• Alterations made after receiving the product
• Excessive stretching, abrasion, heat, chemicals, or other improper treatment
• Damage occurring after confirmed delivery

Minor variations that naturally occur between production runs, materials, prints, finishes, or handmade/individually produced products may not constitute a defect.

SIZING

Customers are responsible for selecting the correct size before completing an order.

Sizing preferences and fit can vary between individuals and products. Selecting an incorrect size or deciding that you prefer a different fit does not qualify the order for a return, exchange, or refund.

We strongly recommend reviewing any available sizing information before purchasing.

SHIPPING CHARGES

Original shipping charges are non-refundable except where required by applicable law or when otherwise determined appropriate by KX due to an error on our part.

Additional shipping costs resulting from an incorrect address or other customer-provided information may be the responsibility of the customer.

Please review our Shipping Policy for complete information regarding production, fulfillment, shipping, delivery, and carrier-related issues.

REFUNDS WHEN APPROVED

If KX determines that a refund is appropriate under this policy, the refund will generally be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank, card issuer, payment provider, or Shopify.

Approval of a refund in one situation does not modify our All Sales Final policy or guarantee eligibility for refunds on other orders.

CHARGEBACKS & PAYMENT DISPUTES

If you believe there is an issue with your order, please contact Kamber Xclusive first so we have an opportunity to review and address the issue.

Submitting a payment dispute or chargeback does not automatically make an order eligible for a refund and does not override the terms of this policy.

KX reserves the right to provide order records, tracking information, production and fulfillment disclosures, customer communications, and other relevant transaction information to payment providers or financial institutions when responding to a payment dispute.

LEGAL RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded under applicable law.

Where applicable law provides rights that conflict with a provision of this policy, the applicable legal requirement will control.

AGREEMENT TO THIS POLICY

By placing an order with Kamber Xclusive, you acknowledge that you have reviewed and agreed to this Return & Refund Policy, including our:

ALL SALES FINAL policy
NO CANCELLATIONS policy
and any applicable PRODUCTION & FULFILLMENT TIMEFRAMES disclosed before purchase.

CONTACT KAMBER XCLUSIVE

If you receive a damaged, defective, or incorrect item, or have a question regarding this policy, please contact Kamber Xclusive using the contact information provided on our website and include your order number.